GMC Shipping + Refund Policy + Tax Explanation (with Template)

Regarding transportation policy, there's not much to say about transportation itself, but many people don't understand it, leading to frequent GMC failures. Today, Ceacer will explain it.

Ceacer

Nov 2, 2025 0 164

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GMC Shipping + Refund Policy + Tax Explanation (with Template)

Delivery time:

Shipping time + Transportation time = Total transportation time

If my website's shipping time is 1-3 days and the transit time is 4-6 days, then the total transit time is 5-9 days.

That is, 1-3 days + 4 + 6 days = 5-9 days

You read that right, it's added together.

As shown in the picture:

Of course, you also need to fill in the corresponding information for your website and shipping policy.

Refund Policy

Refund policies are a rather troublesome issue because there are many situations requiring additional settings. Here, I'll discuss the simplest one.

As shown in the image above, the first step asks whether you accept returns of both defective and non-defective products.

Or only accept returns of defective products.

I believe many people have made the wrong choice here. Some think that since my website states " only accepts returns of defective products ," adding this one option is sufficient. Next, I will explain how to fill in the two rules: " accept returns of both defective and non-defective products " and " only accept returns of defective products ."

The return policy accepts both defective and non-defective products, as shown in the image.

Select the desired option and proceed to the next step. Then, select the product status and fill in the return date.

Click Next to continue.

Fill in the boxes according to your website's policies.

For example, if I return an item and there's a relisting fee, then I'll select the option for the relisting fee, and I can specify a particular amount.

Or the percentage of orders

According to the website's policy, if there is no fee, select "No Fee".

Returns are only accepted for defective products, as shown in the picture:

After making your selections, click Next, then check the Save box.

Then click the "+" sign next to the policy you just added to add another policy.

Enter any name, then select the first option and click Next.

Then fill in the information according to your website.

Continue to the next step

Simply check the box to save.

Note: Please fill in all parameters according to the website policy, and ensure that the parameters entered by GMC are consistent with those on the website.

Taxes and Fees

There are two types of taxation: " tax-free " and " tax-inclusive ".

No tax

Simply put, it excludes tax. This depends on the website's settings, which require the region to be tax-free; however, this varies by platform.

This direct setting excludes tax, as shown in the image:

If it excludes tax, you need to manually set the GMC tax information to 0; this is the simplest method.

Tax included

This means your product includes tax. In this case, you need to set up an automatic tax calculation plugin. SaaS platforms like Shopify, Shopline, and Shopyy generally offer plugins, but most are paid or have limited functionality. This is why I don't like using SaaS platforms for website building.

Automatic tax calculation requires minimal setup; simply add and save with one click.

WooCommerce offers a free automatic tax calculation plugin.